A leading wireless carrier found itself at a crossroads in its pursuit of subscriber growth. Historically reliant on a nationwide...
In the dynamic and fiercely competitive telecommunications industry, providing exceptional customer care and technical support is paramount for national cellular...
In the fast-paced world of telecommunications, providing exceptional customer service is not just a goal; it's a necessity. For a...
In the ever-evolving landscape of the Internet Service Provider (ISP) industry, the importance of providing exceptional technical support cannot be...
In the dynamic realm of telecommunications, delivering exceptional customer service is the linchpin for wireless providers. A major player in...
TSI embarked on a transformative journey in the world of customer care and sales., when selected as the launchpad for...
This case study explores how TSI, a consultative partner specializing in debt recovery and management services, successfully aided a client...
Since 2009, a notable partnership has thrived between a Midwest insurance agency and a prominent financial services provider. This strategic...
A leading lending financial institution, who we will refer to as "LFI“, embarked on a transformative journey to enhance its...
A leading wireless carrier found itself at a crossroads in its pursuit of subscriber growth. Historically reliant on a nationwide...
In the dynamic and fiercely competitive telecommunications industry, providing exceptional customer care and technical support is paramount for national cellular...
In the fast-paced world of telecommunications, providing exceptional customer service is not just a goal; it's a necessity. For a...
In the ever-evolving landscape of the Internet Service Provider (ISP) industry, the importance of providing exceptional technical support cannot be...
In the dynamic realm of telecommunications, delivering exceptional customer service is the linchpin for wireless providers. A major player in...
TSI embarked on a transformative journey in the world of customer care and sales., when selected as the launchpad for...
In the fast-paced world of telecommunications, delivering exceptional customer service is paramount. For a major wireless provider, catering to their...
In the fast-paced world of telecommunications, delivering exceptional customer service is paramount. For a major wireless provider, catering to their...
In the ever-evolving landscape of internet services, the delivery of exceptional customer support is not only a priority but also...
This case study explores how TSI, a consultative partner specializing in debt recovery and management services, successfully aided a client...
Since 2009, a notable partnership has thrived between a Midwest insurance agency and a prominent financial services provider. This strategic...
A leading lending financial institution, who we will refer to as "LFI“, embarked on a transformative journey to enhance its...
This case study delves into the enduring and prosperous partnership between TSI and a prominent Financial Services Provider. The collaboration...
TSI's tailored solution not only met the client's cost-saving objectives but also ensured that service quality remained uncompromised and facilitated...
This case study delves into a critical incident that unfolded when, a prominent financial institution, faced a significant security breach....
This case study delves into the transformation journey of a prominent financial institution that partnered with TSI, a trusted ARM...
This case study explores the collaborative, and enduring, partnership between a leading Credit Card Issuer (hereafter referred to as the...
This case study serves as a testament to the power of a strong and enduring client-service provider partnership. Through strategic...
This case study focuses on TSI’s partnership with a State Revenue Agency responsible for administering the state’s tax code. ...
This case study sheds light on the collaboration between TSI and the governmental agency. Since 1993, TSI has continuously...
The case study delves into the strategies and results achieved to enhance membership and revenue for the world’s largest museum....
This case study focuses on TSI collaboration with the principal agency of the United States government responsible for safeguarding the...
This case study focuses on TSI’s collaboration with a large city revenue department showcasing the impact of CollectX, a proprietary...
This case study revolves around TSI’s collaboration with one of North America’s largest transportation networks, a partnership dating back to...
In the face of today's intensely competitive landscape, health systems need to harness every tool at their disposal to achieve...
Staffing Challenges Led To An Increase In Accounts Receivable – TSI Healthcare Implemented A High-Balance Aged Insurance Follow-Up Program To...
How TSI Healthcare Partnered With Umass Memorial Health To Enhance Overall Community Health...
This non-profit, 500-bed community hospital is located in the eastern United States. Although it had made great efforts to manage...
A not-for-profit health system serving communities in the Pacific Northwest was noticing a large increase of denied/unpaid Workers’ Compensation Claims,...
A large, non-profit Tennessee health system made the decision to begin focusing on payers outside of the Veterans Administration (VA),...
A large healthcare provider and medical group in the Midwest was seeking an innovative approach to improve their level of...
A 500-bed Eastern Non-Profit reached out to Convergent RCM for assistance with a growing backlog of Motor Vehicle Accident accounts....
A large non-profit health care system's Florida business office made the decision to focus on newer insurance claim denials and...
In the ever-competitive world of logistics and package delivery, Leading Logistics & Package Delivery Company, a global industry leader, was...
In the fiercely competitive landscape of national retail, customer satisfaction is paramount. A prominent National Retail Company (referred to as...
This case study examines a successful collaboration between a renowned direct marketing industry leader and celebrity influencers. The venture focused...
In a market flooded with millions of products, efficient and effective customer service is crucial for business success. One company...
This case study showcases the evolution of social care for a client, highlighting their journey from traditional online customer care...
This case study outlines the longstanding partnership between TSI and a globally renowned ISP, delving into how TSI seamlessly extended...
In the fiercely competitive landscape of national retail, customer satisfaction is paramount. A prominent National Retail Company (referred to as...
TSI embarked on a remarkable journey when it was awarded a prestigious contract from a leading wireless cellular phone, MP3,...
A leading automotive aftermarket parts retailer, faced significant operational challenges that necessitated a strategic overhaul. To address these issues, they...
Since 2009, a notable partnership has thrived between a Midwest insurance agency and a prominent financial services provider. This strategic...
A major insurance company in the Northeast, operating in Eastern and Western New York, faced a significant challenge. They aimed...
Leading Insurance Financial Institution (referred to as "the client") embarked on a journey, forging a remarkable partnership with TSI, their...
In the highly competitive landscape of the insurance industry, maintaining high response rates and a strong brand image is paramount....
In the dynamic world of insurance, an independent insurance company in the Northeast faced a pressing challenge: how to efficiently...
The IMPACT of a Strong Partnership with TSI’s Talent Development Team...
In the fast-paced realm of online travel booking, where the digital landscape often takes center stage, a large online travel...
This case study underscores the power of innovative technology and strategic planning. While the specific brand name remains undisclosed, this...
A client in the travel and hospitality sector had an internal reservations division that was integral to their business operations....
In the competitive realm of customer service, the ultimate objective is the delivery of flawless care to customers. In the...
In the competitive world of travel, a leading travel company, which we'll refer to as "GlobalTraveler," was determined to make...
In the competitive world of business, the power of a potent marketing strategy cannot be underestimated. Managing and qualifying these...
This case study illustrates how a long-term partner successfully addressed significant challenges in non-voice services, achieving outstanding results by focusing...
This case study revolves around TSI’s collaboration with one of North America’s largest transportation networks, a partnership dating back to...
One of the largest hotel chains in the world discovered customer satisfaction scores were plummeting following the debut of a...
A major utility company, faced with the challenge of maximizing its income in the last six months of a financial...
In 2022 a prominent utility company, serving millions of customers across the country, was facing challenges with its existing contact...
In the sweltering heat of a blistering summer, a Southwest Electric Company found itself facing a formidable challenge. The company...
A leading utility company, with a vast customer base spanning multiple regions, was contemplating changing their contact center operations outsource...
In the dynamic landscape of the utility industry, maintaining a steady cash flow and providing exceptional customer service are paramount....
Our client, a venerable energy company founded in 1881, serves 1.6 million electric and 485,000 natural gas customers across a...
In the vast and evolving landscape of the energy sector, efficient customer engagement is paramount. Our case study delves into...
In the expansive realm of utility providers, a major player serving over 1.2 million electric customers and 630,000 gas customers...
In the sun-kissed landscape of the West Coast, a prominent utility company faced a unique challenge. The regulatory commission required...
A leading wireless carrier found itself at a crossroads in its pursuit of subscriber growth. Historically reliant on a nationwide...
In the dynamic and fiercely competitive telecommunications industry, providing exceptional customer care and technical support is paramount for national cellular...
In the fast-paced world of telecommunications, providing exceptional customer service is not just a goal; it's a necessity. For a...
In the ever-evolving landscape of the Internet Service Provider (ISP) industry, the importance of providing exceptional technical support cannot be...
In the dynamic realm of telecommunications, delivering exceptional customer service is the linchpin for wireless providers. A major player in...
TSI embarked on a transformative journey in the world of customer care and sales., when selected as the launchpad for...
This case study explores how TSI, a consultative partner specializing in debt recovery and management services, successfully aided a client...
Since 2009, a notable partnership has thrived between a Midwest insurance agency and a prominent financial services provider. This strategic...
A leading lending financial institution, who we will refer to as "LFI“, embarked on a transformative journey to enhance its...
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A leading wireless carrier found itself at a crossroads in its pursuit of subscriber growth. Historically reliant on a nationwide...
In the dynamic and fiercely competitive telecommunications industry, providing exceptional customer care and technical support is paramount for national cellular...
In the fast-paced world of telecommunications, providing exceptional customer service is not just a goal; it's a necessity. For a...
In the ever-evolving landscape of the Internet Service Provider (ISP) industry, the importance of providing exceptional technical support cannot be...
In the dynamic realm of telecommunications, delivering exceptional customer service is the linchpin for wireless providers. A major player in...
TSI embarked on a transformative journey in the world of customer care and sales., when selected as the launchpad for...
This case study explores how TSI, a consultative partner specializing in debt recovery and management services, successfully aided a client...
Since 2009, a notable partnership has thrived between a Midwest insurance agency and a prominent financial services provider. This strategic...
A leading lending financial institution, who we will refer to as "LFI“, embarked on a transformative journey to enhance its...
