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Commercial

What matters most to you in a collection agency?

Author

Victor M.

To help make your collection agency decision-making process less painful, we have devised a list of questions you should ask yourself when evaluating your current or future agency relationship. Better yet, take a few minutes to rank these questions by order of importance to YOU. Then present your highest priority questions to your agency to see if they’re a good fit. Your and their responses will simplify your decision.

Strategizing an Internal A/R Policy Change

Author

Bob F.

As a business leader or decision maker, inevitably there will come a time when you will likely review and make changes to your internal A/R policies and procedures. That might mean starting some kind of outsourcing project, changing the age of the accounts when you involve your collection agency, adding new layers of letters and/or phone calls, or any combination of the above.

Managing Accounts Receivable Portfolios in Troubled Times

Author

Lorraine A.

We recently came across an article from 2001 written by Emil Hartleb, former Executive Director of the Commercial Collection Agency Association (CAAA). And although the article – entitled “Managing Accounts Receivable Portfolios in Troubled Times” – dates back more than a decade, its principals and teachings are very much applicable for today’s businesses and especially those in credit and collections roles.

Did You Open Your Business to Specialize in Collections?

Author

Bob F.

Entrepreneurs, specialists and CEOs who operate companies did not open their respective businesses to collect on past-due accounts. Each started their business to provide a good or service to fill a need. Often, there is not sufficient time, resources or understanding of the best way to collect on past-due payments.